How Walk-On's Improved Profitability by 5% with HotSchedules 

Challenge

For as long as Megan Trice, Finance Controller, can remember, Walk-On’s has used HotSchedules for labor management. However, before joining the company in a finance role, she experienced firsthand the challenges of working in a restaurant without an automated scheduling system. 

“Before I came onto staff at Walk-On’s, I worked as a server and bartender at a restaurant that didn’t use HotSchedules,” Trice shared. “They did everything manually – the schedule was just printed out and posted on a board. You would have to go and take a picture of it or put it in your own calendar.” The lack of a digital scheduling system led to frequent scheduling confusion, inefficiencies, and unnecessary stress for employees and managers alike. 

When she transitioned into her finance role at Walk-On’s, she saw how HotSchedules was being used to streamline operations.  

Solution

Walk-On’s uses HotSchedules to simplify labor management, streamline scheduling, and ensure accurate financial reporting. HotSchedules seamlessly integrates with their point-of-sale (POS) system, Toast, providing real-time insights into labor needs and sales forecasts. “It integrates into Toast, which is perfect for us. Our staff loves the software,” says Trice.

“HotSchedules helps us make the best real time decisions which positively impacts the bottom line every single time.” – Megan Trice

This integration allows managers to make informed staffing decisions, preventing over- or under-scheduling and optimizing operational efficiency. 

Result

Don’t just take it from Fourth – hear from Megan herself on how HotSchedules helps her daily:

• Improved Profitability: “The implementation of HotSchedules resulted in a more than 5% increase in profitability.”

• Enhanced Financial Accuracy: “HotSchedules allows me to note actuals, not just estimates.” 

• Time Savings: “Without a doubt, it is a time saver.”

• Employee Satisfaction: “It makes everybody’s life easier having it always available. And I think it makes the manager’s life a whole lot easier being able to use it for scheduling and not have to manually figure everything out.” 

• Operational Efficiency: “By the time it rolls up to me and I’m looking at timesheets and processing payroll, there’s just no questions on if we are in compliance.”

Walk-On’s has successfully leveraged HotSchedules to improve profitability, streamline operations, and enhance employee satisfaction. The ease of scheduling, accurate labor tracking, and real-time financial insights have all contributed to the company’s success. As they look to the future, further integrations with payroll solutions will continue to drive efficiencies and support their long-term operational goals.