Your Guide to Labor Shortages

Templates and recommendations to navigate staffing shortages in hospitality

A tight labor market paired with a 74% turnover rate makes hospitality one of the most difficult industries for hiring. Use these hiring tools and resources to outpace your competition and secure top talent.

The hospitality industry has faced workforce challenges following the COVID-19 pandemic, but the industry is rebounding with new strategies and adaptations. Hourly employees are seeing higher retention since the pandemic, but manager turnover has risen.

This has a direct impact on restaurant revenue. Restaurants with fully staffed management teams earn 3.3% higher sales1, so there will be big incentives to recruit the best applicants in a tight labor market. To win, you need an efficient hiring process that delivers great candidate experience. 46% of applicants who abandon a hiring process do so because of poor hiring experiences.2

This guide works two-fold with tools to alleviate the administrative burden of managers in the hiring process while providing guidance on how to tackle the challenges that drive manager turnover. With these tools and guidance, you can improve your hiring process while retaining the management staff you already have.

In this guide, you will find:

  • Interview scorecard with Interview question for deeper, more thoughtful conversations
  • Hiring Cost Calculator for insight into hiring bottlenecks
  • Professional development checklist for managers

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  1. Black Box Intelligence, Proprietary Research (2024), © Black Box Intelligence.
  2. More Than 6 in 10 Companies Have High-Volume Recruitment Needs, According to New Aptitude Research Report.” Fountain, 2024, https://www.fountain.com/news/more-than-6-in-10-companies-have-high-volume-recruitment-needs-according-to-new-aptitude-research-report.

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